Shipping & Returns

Kloud Palette's sleek black packaging stands upright beside a blush pink hand palette, styled with dried florals and textured stone—emphasizing the product’s modern, eco-conscious aesthetic. Designed for professional makeup artists seeking hygienic, skin-safe mixing tools with visual appeal.

Where We Ship

We currently ship Australia-wide. International babes — hang tight, we’re coming for you soon.

Handling Time

We don’t mess around. Orders are packed with love within 1–2 business days. You'll get tracking the moment it ships.

Shipping Options (via Australia Post)

FREE for 2+ palettes — standard 2–8 business days

$5.95 — standard 2–8 business days

$15.00 — express 1-4 business days

Note: Remote and regional areas might take a bit longer — blame the roads, not us.

Tracking Your Order

You’ll get a tracking number as soon as your order hits the road. No guessing games.

Returns & Refunds

We get it — sometimes things don’t work out. Here’s how we handle returns, without the fluff.

Return Window

Changed your mind? No problem.
You’ve got 14 days from delivery to send it back.

To Be Eligible:

Unused, unopened, and in its original packaging. No returns on clearance items.

How to Return:

Email with your order number and reason for return (Refunds go to the original payment method).

You Cover Return Shipping

Unless it’s our bad (wrong item, damaged on arrival), you’ll need to cover the return postage.

Faulty or Broken?

Snap a pic and email us ASAP. If something arrived busted, we’ll make it right — refund, replacement, or store credit.

If you have any Questions

Please don't hesitate to reach out if you need any more information or help with anything.